Coffee Subscription Terms & Conditions

Enjoy fresh Merlo coffee delivered straight to your home or workplace, on your schedule.

How It Works

Subscribing is simple:

  • Visit our website HERE and select your favourite coffee.
  • Choose ‘Subscribe and Save’ instead of ‘One-time Purchase’.
  • Set your preferred delivery frequency.
  • Proceed to checkout as per normal.

NOTE: to set up a subscription you must have a Friend of Merlo account. All changes to your subscription can be made via your Friend of Merlo account which you can access via the Merlo website HERE.

Not a Friend of Merlo? No problem, simply create your free account HERE - it just takes a minute.

Loyalty Rewards – Bean Dollars

If you’re a member of our Friends of Merlo loyalty program, you’ll continue to earn Bean Dollars with each subscription order. Bean Dollars cannot currently be redeemed on subscription purchases. They can, however, be used on any one-off, non-subscription orders placed online.

Coffee Delivery Frequencies

You can set your subscription to:

  • Weekly
  • Fortnightly
  • Every 3 weeks
  • Monthly
  • Every 6 weeks
  • Every 2 months

Note: Bean of the Month subscriptions are delivered monthly only, renewed in the first week of each month. Stock is limited and often sells out by the end of the month.

Pausing or Cancelling your Subscription

We’ve made subscriptions flexible to suit your needs. You can cancel anytime without penalty — and reactivate your subscription whenever you like.

To pause or cancel, simply:

  • Log in to your Friend of Merlo account HERE.
  • Select ‘Subscriptions’ from the menu.
  • Find the subscription you want to update and click ‘Cancel’.
  • Choose how long you’d like to pause for (2 weeks, 1 month, or 2 months). After this time, your subscription will automatically restart.
  • If you don’t select a pause option, the subscription will be cancelled.


Having Trouble with your Coffee Subscription?

Our Customer Service team is here to help. They can be contacted via 1800 637 567 (weekdays) or submit a message via our online form HERE.

Check out our Subscription FAQ's HERE.