Exceptional technical support when you need it

Exceptional technical support when you need it

Coffee crises can strike anytime, and we're here to help whenever they do. Whether your machine breaks down or you suddenly run out of beans, we provide 24/7 support.

Coffee crises can strike anytime, and we're here to help whenever they do. Whether your machine breaks down or you suddenly run out of beans, we provide 24/7 support.

Helping you streamline operations and minimise downtime

At Merlo, we understand that running a café is no small feat. Efficiency, simplicity, and dependability are the key to success, and we’re here to ensure you have everything you need to thrive.


We don't see ourselves as merely suppliers—we're your partners. Our goal is to help you serve exceptional coffee while streamlining your operations, reducing stress, and minimising downtime. With our customer service and technical support, you can get on with what you do best, knowing we will have your back at every step.

Get the support you need exactly when you need it 

Running a café comes with its fair share of challenges, but facing equipment or stock issues doesn't mean you have to go it alone. With Merlo by your side, you can tap into our unmatched industry expertise, years of experience, extensive resources, and reliable technical support, to get back on track quickly and seamlessly.


Contact us today to discover how Merlo can benefit your business.

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