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Friends of Merlo Loyalty Program Terms & Conditions

FRIEND OF MERLO LOYALTY PROGRAM TERMS AND CONDITIONS

These terms and conditions are intended to protect you and Merlo Coffee. 

  1. By completing the Friend of Merlo application form online at www.merlo.com.au or throught the Merlo App- you confirm you have read, understood and agreed to these Merlo Coffee Loyalty Card terms and conditions.
  2. We reserve the right to change these terms anytime without prior notice and you agree that each time you use the Merlo Coffee Loyalty Card you accept the current terms and conditions.
  3. Participation in the Friend of Merlo Loyalty program is open only to individuals [including employees of Merlo Coffee]. Participation is offered at the discretion of Merlo Coffee, who has the right to accept or reject (at its sole discretion) any application to participate.
  4. Membership to the Merlo Coffee Loyalty program is free.
  5. After signing up, you will receive a verification email with a link to confirm your membership. Once confirmed, we recommend you download your Friend of Merlo membership (QR code) into the Merlo Coffee App, Stocard, or screenshot your membership details and save in your photo library on your phone.
  6. No physical Membership card will be available - this is purely a digital card.
  7. The Merlo Coffee Loyalty Program is only valid for use at Merlo Coffee owned stores. The Merlo Coffee stores at the Brisbane International Airport, The Brisbane Domestic Airport and the Sunshine Coast Hospital, are not company owned and therefore are unable to accept the Friend of Merlo loyalty program.
  8. The Merlo Coffee Loyalty Digital Cards are not legal tender, credit or debit cards – they are not transferable and remain the property of Merlo Coffee.
  9. The Merlo Coffee Loyalty Program and benefits can only be applied upon presentation of the Merlo Coffee Loyalty Digital Card or app by the relevant member of Friend of Merlo in-store.
  10. No credit or money can be stored on your Friend of Merlo loyalty account.

    The benefits of the Merlo Coffee Loyalty program are as follows:
  11. INSTORE BENEFITS - JOIN AND EARN:
    a. $5 voucher will be credited to your account after first purchase (not transferable or refundable - can ony be used against purchases) and can be used either instore or online. This voucher will expire within 60 days.
    b. Accrual of 'Bean Dollars' on all roasted coffee bean purchases. You must swipe your card instore at the time of purchase to acrrue these dollars on all bean purchases. Minimum of 0.10 cents and maximum of $50.00 accrual. Bean dollar credits will expire when there has been no redemption for 60 days. 
    c. One free 8oz coffee (or hot beverage) for every 10 coffees purchased and one free coffee (or hot beverage) on the members’ birthday or 30 days from that date providing there has been a transaction on your membership within in the previous 12 months. One free 8oz coffee will also be offered when purchasing roasted beans instore. If the coffee is not redeemed at the time of purchasing, it will not carry over or apply at future dates.
    d. Each cup of coffee (wet coffee) purchased instore earns 1 point and 10 points can be redeemed for 1 free hot beverage of any size. These can be redeemed when it is earned or saved for a future date. Coffee points will automatically expire after 12 months of earning them. A maximum of 200 points only can be stored on one Friend of Merlo membership. Points can be checked by logging in to your account online here. Coffee points cannot be exchanged for cash or other items. Coffee points are only to be used for hot beverages at Merlo Coffee owned retail outlets.
    e. Customers will be limited to redeeming 5 items in any one transaction.
    f. Monthly promotions, newsletter and offers of tickets, discounts and events.
    g. Other instore benefits to the Friend of Merlo members will be listed here from time to time.
  12. ONLINE FRIENDS OF MERLO BENEFITS - JOIN AND EARN:
    a. $5 voucher will be credited to your account after first purchase (not transferable or refundable - can ony be used against purchases) and can be spent either instore or online. This voucher will expire within 60 days. 
    b. Accrual of 'Bean Dollars' on all roasted coffee bean purchases when logged in online as  Friend of Merlo. Minimum of 0.10 cents and maximum of $50.00 accrual. Bean dollar credits will expire when there has been no redemption for 60 days. 
    c. Free Delivery for Friends of Merlo who purchase 1 kilo or more of coffee online. If not logged on as a Friend of Merlo - usual shipping charges will apply. 
    d. Monthly promotions, newsletter and offers of tickets, discounts and events.
    e. Other online benefits to the Friend of Merlo members will be listed here from time to time.
  13. SUBSCRIPTION BENEFITS FOR FRIENDS OF MERLO:
    a. Subscribe to a regular coffee order online as a Friend of Merlo and you will receive a free gift on your 6th and 12th order as well as free delivery.
    b. Bean dollar accrual as per the usual Friends of Merlo program will also apply.
    c. Monthly promotions, newsletter and offers of tickets, discounts and events.
    e. Other benefits to the Friend of Merlo members will be listed here from time to time.
  14. By joining the Friend of Merlo program, you provide consent for Merlo Coffee to communicate with you using the data provided. Merlo Coffee sends electronic communications and SMS messages promoting our activities to Friend of Merlo subscribers, unless that individual has indicated that they do not want to receive Merlo Coffee electronic communications. Individuals can opt out of receiving Merlo Coffee electronic communications by contacting Merlo Coffee directly on info@merlo.com.au.
  15. The Merlo Coffee Loyalty Card can no longer be used as a gift card.
  16. All Merlo gift cards are now issued as an E-card and can be purchased at https://www.merlo.com.au/pages/merlo-gift-cards
  17. Promotions or card values cannot be transferred between customers and cards, nor can they be redeemed for cash.
  18. Each Merlo Coffee Loyalty E- Card is valid for one person only and cannot be used by any other person, other than the Friend of Merlo whose details are linked to that card.
  19. Membership to Merlo Coffee’s Friend of Merlo program may be cancelled/refused to individuals by Merlo Coffee at its absolute discretion, particularly if membership is deemed to be fraudulent, linked to a fraudulent memberships and/or a members engages at any of the Merlo Coffee stores or online, in a derogatory, harmful and/or manner otherwise regarded by Merlo Coffee as highly inappropriate.
  20. From time to time Merlo Coffee may send you offers from partners of Merlo Coffee.
  21. Merlo Coffee reserves the right to terminate the Merlo Coffee Friend of Merlo program at any time by providing at least 30 days prior written notice, in which case you will no longer be able to use and/or participate within the Merlo Coffee Friend of Merlo program. After the expiry of the notice period and Merlo Coffee shall have no further liability to you including for unused points and Bean Dollar credit loaded against the membership.
  22. Except as provided in any law which cannot lawfully be excluded or modified by agreement, Merlo Coffee does not accept any liability whatsoever, including for negligent acts and omissions, with respect to:
    a. the breach of any of these terms or any term implied by law [including statute] by any person other than Merlo Coffee;
    b. any benefit , reward, prize or giveaway;
    c. any death or injury or consequential loss or damage arising from the supply of a Friend of Merlo benefit and/or other reward, prize, giveaway;
    d. the loss, theft or destruction of the Merlo Coffee Loyalty Card or any other Friend of Merlo benefit or other reward, prize, giveaway;
    e. any failure, delay or inability to provide the Merlo Coffee Loyalty Card or other Friend of Merlo benefit or other reward, prize, giveaway to you caused by circumstances beyond its control, including strikes or industrial disputes, acts of God, flood, weather, war or civil disturbance; and
    f. any other liability, loss or damage incurred or suffered by any Member [or any other person] in connection with the Merlo Coffee Loyalty Card program.
  23. Merlo Coffee may give you notice:
    a. by advertising in a newspaper circulating throughout Australia;
    b. by email or sms [to the last known email address or mobile number provided], which you are taken to have received upon the sender receiving confirmation the message has been sent;
    c. by Merlo Coffee website, www.merlo.com.au, which you are taken to have received within 5 days of posting on the website; or
    d. in writing, which you are taken to have received if issued by hand, immediately, or given by post on the earlier of the date of receipt or 3 days after it was sent via post.
  24. You must advise Merlo Coffee of any change of name, address, email address or telephone numbers or other details as soon as the change occurs. Merlo Coffee is not responsible for any failure by you to notify Merlo Coffee of the change that may result in the loss of Merlo Coffee Friend of Merlo program benefits and/or any other rewards, prizes, giveaways. Written proof acceptable to Merlo Coffee must be supplied for any change of details. Changes to address can be made by email to info@merlo.com.au or in writing to Merlo Coffee, PO Box 1297, Fortitude Valley QLD 4006, by calling 1800 637 567 or completing the Contact form online at www.merlo.com.au
  25. Any failure or delay by Merlo Coffee in exercising its rights under these terms does not constitute a waiver of those rights and any waiver by Merlo Coffee must be in writing and signed by an authorised officer of Merlo Coffee.
  26. These terms will be construed according to and governed by the laws of Queensland and the parties submit to the exclusive jurisdiction of the courts in Queensland.
  27. You consent to us, contacting you from time to time, including by telephone, post, facsimile and electronic (i.e. SMS, internet) methods.
  28. You agree that you have read and accept the terms of our privacy policy available on www.merlo.com.au, including (without limitation) the collection, use and disclosure of personal information.
  29. Digital Friend of Merlo cards can be used for the accrual of loyalty points only and Bean dollar credits only. They can not be used to store any pre-paid funds.To accrue points in-store with your Digital Friend of Merlo card, you must present your Digital card each time you make an eligible transaction.
  30. Without your Digital Friend of Merlo card, your transaction will not be recorded and will not count towards the accumulation of points.
  31. Merlo Coffee reserves the right to request identification from you to verify that you are the registered Digital Friend of Merlo cardholder.
  32. Points accrued on a Digital Friend of Merlo card cannot be redeemed for cash.

 GIFT CARD TERMS AND CONDITIONS

  1. The E Gift Card is issued by Merlo Coffee Pty Ltd ABN: 3 901 077 0046.
  2. You may use this E Gift Card to purchase goods and services from our Merlo Coffee owned retail stores or from our Online Store.
  3. Gift Cards are not redeemable for cash.
  4. Gift Cards are valid for 3 years from date of purchase. Any gift card not used by that date becomes invalid and the value of the card is expired.
  5. The purchaser of the Gift Card is provided with a proof of purchase via email and is encouraged to hold onto that receipt of purchase.
  6. The minimum top-up amount onto a Merlo Coffee Gift Card is $5 and the maximum is $100, and the maximum number of cards you can purchase in one order is 10.
  7. To check your Merlo Coffee gift card balance and expiry, please use this link.
  8. We do not provide change on gift cards, but the remaining value can be stored for future use.  

DEFINITIONS

“Application form” means form completed in person or form available online at www.merlo.com.au.

“Merlo Coffee” means Merlo Coffee and its stores and website.

“Friend of Merlo” means the person who is a member of the Merlo Coffee loyalty program.

“Merlo Coffee Loyalty Card” means the Ecard that has been provided by Merlo Coffee for use by each member in relation to the Friend of Merlo Coffee.

“Friend of Merlo benefits” means the facilities, services, products, discounts, offers, activities and events or arrangements offered or available to members from time to time.

“Gift Card” means the E card that can be sold and redeemed simply as a gift voucher.

“Stored digitally” means a plastic Friend of Merlo card that is stored and converted to a digital format using smartphone or website applications.

“Digital card” means a Friend of Merlo card that is accessed online and is designed to be used via a smartphone or mobile digital device.