With well over 1,500 wholesale customers Australia-wide, there's never a quiet day for the Merlo Sales team. The Account Managers role is to ensure that every café, restaurant, hospital, sporting club and workplace that comes onboard with Merlo, has the best chance at success.
Senior Account Manager
GLENN MAY
Glenn has been with Merlo Coffee for over 10 years and is a motivated and highly-driven team member.
Glenn’s support for his wholesale customers is evident, as he mentors them to get most out of their business. His advice to them? Keep things simple, invest in good staff, know your product and deliver it to the best of your ability.
He has a particular interest in commercial coffee equipment and how it has developed over time, including new features that will lead the industry into the future.
COFFEE OF CHOICE |
Piccolo
Key Account Manager
LAUREN JACKSON
Lauren began her Merlo Coffee journey as a proud wholesale customer, owning 3 cafes from 2006-2014. She began her role in Sales as an Account Manager in 2015. For the past 5 years, she has been managing the Sunshine Coast territory, until recently when she began her new role as Key Account Manager.
In this role she is building
relationships and gaining business within the Merlo wholesale family, working with large customers and groups Australia wide. She also works closely with the sales team, supporting new business and procurement.
Lauren loves working within the Sales team. They're hard working, customer focussed, service driven and passionate coffee people. The team and the amazing customers make coming to work each day enjoyable.
Kayla started with Merlo in 2015 as a barista but was soon promoted to Shift Manager then Manager at the Merlo Victoria Point Retail store.
In 2020, she moved into her current position as Account
Manager.
She currently manages our Sunshine Coast wholesale customers.
COFFEE OF CHOICE |
Long Black
Account Manager
FRANK FUCHS
Frank began his career with Merlo in the Warehouse, where he stayed for 18 months, and then moved on to join the Sales team in early 2021 as an Account Manager.
He currently manages our wholesale customers in the western territory which includes Springfield, Ipswich, the Western suburbs, and up to and including Roma.
COFFEE OF CHOICE |
Double Shot Latte
Business Development Manager
ASHLEIGH MORAN
Ash has been part of the Merlo team for nearly a decade, celebrating 10 years in July 2025. She began her journey in Merlo retail cafes, managing locations including Victoria Point, Paddington and Eagle Farm.
In October 2024, Ash transitioned into a sales role, where she’s enjoyed meeting and working with Merlo’s wholesale partners. With over 20 years’ experience in hospitality, she has expanded her knowledge of coffee and equipment, supported by Merlo’s encouraging team.
Passionate and dedicated, Ash brings her love for coffee and customer service into every interaction.
COFFEE OF CHOICE | Long Black made on Colombian
OUR STATE-OF-THE-ART COFFEE ROASTER
In 2021, we constructed the new Merlo state-of-the-art roaster facility.
The $3 million workhorse is located atour Eagle Farm warehouse, and is capable of more than just roasting.
It is an all encompassing solution that creates many efficiencies at all stages of the roasting process, from the storage of green beans to the finished product.
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Espresso Blend - Big, bold and a real crowd pleaser A full-bodied, traditional Italian style espresso coffee, this is by far our most popular blend. Rich cocoa, dark chocolate, hazelnut, and malt notes make this one of the best coffee beans for espresso lovers....
Our Private Blend - a classic that never goes out of style Private is Merlo's original blend, a classic that never goes out of style. Sweet and decadent flavour notes of caramel, milk chocolate and hazelnuts permeate through lattes and cappuccinos, whilst the clean,...
Forza Blend - for those who like it bold and strong Italian for strength, Forza is for early mornings, fast starts, and late nights. Blended with a sprinkle of Robusta beans to give you that extra caffeine kick when you need it most. Rich...
Riviera Blend Coffee: smooth, sweet and hypnotic Italian for coastline, Riviera is where you momentarily escape and enjoy the caramel, pomegranate and dark chocolate flavours of this ever-popular blend. Lovely as a stovetop or drip coffee, the sweet aromatics and smooth finish deliver a...
Organico Blend Coffee: Pure, unadulterated pleasure Experience the unadulterated pleasure of Organico, sourced and roasted with organic coffee beans. The silky flavours of brown sugar, almonds and milk chocolate are like a warm hug on a brisk morning. The rich, creamy texture is finished...