Quality & consistency

Merlo in your café

At our roasting house, quality control is paramount. We work to invest in the highest quality green beans from around the world, with each shipment cupped upon its arrival from origin to ensure they are of the highest standard. From these origins we have created seven blends with unique flavour profiles to suit a range of tastes.

Our Brambati roaster is state of the art, with everything from temperature, drum speed and roast time meticulously tracked and recorded.

Quality coffee is our passion and we work hard to share it with you. We’ve grown substantially over the last 20 years, but have remained independently owned. This allows the freedom to focus on the two things that have taken us this far – quality and service. We are a family business and value our community of loyal customers. To come on board please get in touch using the form at the bottom of the page.

TRAINING & SUPPORT

The perfect cup

Our account managers are happy to pass on their knowledge and industry experience both in the lead up to opening day and as part of our ongoing support.

Whether you prefer to train at our facility in Fortitude Valley or onsite in your cafe, we are here to support you and your staff in preparing the perfect cup of coffee for your customers.

We will calibrate your machine and grinder and provide training on how to maintain your equipment to keep everything running smoothly.

In the event of a breakdown, our account managers will do their best to fix it and if they can’t we will bring someone in who can.

We have a network of technicians to service and fix any major breakdowns and offer a 24/7 hotline (0410 653 370) for any emergencies that may occur after hours or on the weekends.

ONE STOP SHOP

Making it easier

For over 20 years Merlo has been supplying cafes and restaurants with a range of products and equipment that can help make running your business easier.

We stock everything you need, including:

  • Aprons
  • Takeaway cups and lids
  • Takeaway trays
  • Sugars
  • Syrups
  • Teas
  • Cleaning products
  • Chocolate powder, and
  • Crockery.

We also stock retail products for you to on-sell to your customers, such as coffee beans, pre-ground coffee packs, chocolate coated coffee beans, Merlo branded water, KeepCups and our Black Bear cold press coffee (delivery area restrictions apply).

DELIVERY

Factory fresh

You can place your order via email or by speaking to our customer service team. We pack and check each order individually. Our purpose built dehumidified cold room keeps the beans in perfect condition until they leave us to go to you.

Delivery guide

South East Queensland – Order before 12 noon for next day delivery.

Northern NSW / Sydney – Order before 12 noon for delivery within 2 business days.

Melbourne / Townsville – Order before 1pm for delivery within 3 business days.

Adelaide / Cairns – Order before 1pm for delivery in 4 business days.

Delivery estimates for regional areas can be requested when placing an order.

OUR PARTNER'S STORIES

Case Study
Wholesale
Anouk Paddington

Anouk is a Brisbane breakfast café institution in the eclectic suburb of Paddington, proudly serving Merlo Coffee.

Case Study
Wholesale
Harveys Bar + Bistro

Owner and chef PJ McMillan speaks about why he chose Merlo Coffee as his coffee supplier.

Case Study
Wholesale
Espresso Engine

An efficient, friendly and bustling inner-city cafe, Espresso Engine is dedicated to making great coffee.

Frequently asked questions

There is a minimum order of 5kg for our wholesale customers.

If you are ordering less than this, you can always order Merlo Coffee as you need it from this website.

Online orders over $50 to Australian addresses receive free shipping!

To establish a wholesale account with Merlo Coffee, we do ask that you pay for your coffee order by credit card. We offer a 3% discount to all orders paid by credit card.

Merlo Coffee roast and deliver Monday to Friday to ensure you receive the freshest coffee available.

Here is a handy guide to our order-to-delivery timeframes:

South East Queensland – Order before 12 noon for next day delivery.

Northern Rivers / Sydney – Order before 12 noon for delivery within 2 business days.

Melbourne / Townsville – Order before 1pm for delivery within 3 business days.

Adelaide / Cairns – Order before 1pm for delivery in 4 business days.
Delivery estimates for regional areas can be requested when placing an order.

Yes! We also offer a wide range of teas and coffee-related products at competitive wholesale prices. Ask us for a brochure when you get in touch.

6-8 weeks for whole beans
3-4 weeks for ground coffee

Each bag is date stamped with the day the beans were roasted and packed in air-tight bags with a one-way valve to let gas out without letting moisture or other gases in. We recommend all our customers order smaller amounts regularly for the best flavour.

There are a lot of variables which can affect this figure, but we’d generally say you can make around 70 cups of coffee with every kilogram of whole beans.

GET IN TOUCH

Here at Merlo Coffee we are always keen to hear from enthusiastic business owners who understand the importance of serving quality fresh espresso coffee and strive to maintain consistency in their product. If this sounds like you, please contact us on 1800 637 567 or complete the form below and one of our friendly Account Managers will be in touch shortly.