It feels a little lonely in here.

Let's change that.

Why Merlo?

Quality coffee is our passion, and we work hard every day to share it with you.

We’ve grown substantially over the last 29 years but have remained family run and independently owned.

This allows the freedom to focus on the two things that have got us this far – quality and service.

quality and consistency

We prioritise our partnerships with suppliers and work
to invest in the highest quality green beans from around the world. Each shipment is cupped upon arrival by our Q Grader and Head Roaster and carefully combined to craft our seven signature blends.

Our beans are slow roasted, packaged, date stamped, and sent out daily from our state-of-the-art roasting facilities, with everything from temperature, drum speed and roast time meticulously tracked and recorded.

With over 29 years of experience and capacity to roast over 100 tonnes a week of nothing but excellent coffee, you can rest assured knowing you are in safe hands with us.

training and support

Our team of Account Managers, each with extensive knowledge and industry experience, are dedicated to supporting you both in the lead up to opening day and as part of our ongoing relationship to help your business succeed.

Whether you prefer to train at our facility in Fortitude Valley or onsite in your café, we are here to educate you and your staff in preparing the perfect cup of coffee for your customers - from equipment maintenance to espresso extraction and everything in between.

With a network of specialised technicians and a 24/7 emergency hotline, if your machine happens to let you down on that bustling Saturday morning, we will have you covered.

customised solutions

At Merlo Coffee we don’t believe in a one-size-fits-all approach.

Depending on the needs and preferences of your business, we offer a range of tailored solutions to enhance your business’ image with your choice of stunning machinery from top brands La Marzocco and San Remo as well as personalised packaging and branding collateral.

And because not everyone likes the same coffee, we can create your own custom blend roasted to a specific flavour profile to suit you and your customers perfectly.

service excellence

We understand the importance of convenience and simplicity when it comes to running your business. From sugars and syrups to cups and cleaning, we have everything you need for the perfect brew. We also stock retail products for you to on-sell to your customers such as coffee beans, cold brew cans, tea and Merlo merchandise.

Ordering is made easy through our online portal and each order is manually packed and checked by our dedicated warehouse team.

We have complete confidence that out product and machinery will be the best you have ever used, and we put our money and reputation behind this without reservation.

Our Partner's Stories

Case Studies
June 03, 2021

Why The Caf Coolum chooses Merlo Coffee

Established in 2002, The Caf Coolum is one of the Sunshine Coast's favourite cafes. Owner Di credits a great relationship with Merlo as a reason why The...

Case Studies
June 09, 2021

How Merlo has helped the Sunshine Coast University Hospital succeed

With two bustling cafés open seven days from 5.30am to Midnight, the Sunshine Coast University Hospital needs a coffee supplier they can trust. 

Case Studies
February 23, 2021

Smokin' Joe's Coffee and Pizza Bar

Smokin' Joe's Coffee and Pizza Bar owner Matt Fraser picked Merlo as his coffee supplier for more reasons than just great coffee. 

MERLO LICENSEE PARTNERS

GET IN TOUCH

Here at Merlo Coffee we are always keen to hear from enthusiastic business owners who understand the importance of serving quality fresh espresso coffee and strive to maintain consistency in their product. If this sounds like you, please contact us on 1800 637 567 or complete the form below and one of our friendly Account Managers will be in touch shortly.

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