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Rewards FAQS

I AM ALREADY A FRIEND OF MERLO - HOW DO I SET UP MY LOGIN FOR THE WEBSITE?

To set up your Friend of Merlo website login, click here and complete the form. We’ll locate your card details and link to them so you can check your card balance, view your transactions, as well as reorder your favourite coffee at the click of a button!

 

MY OLD WEBSITE LOGIN WILL NOT WORK. WHY?

To keep your information secure, when we transferred across to our new website we didn’t keep the logins from our old website.
So, if you’d like to shop online with Merlo, or manage your Friend of Merlo preferences, please set up your website login by clicking here and completing the form.

  

CAN I LOAD MONEY ONTO MY CARD?

Yes! Your Friend of Merlo card can be loaded with cash and used as a pre-paid card. You can load it up to the value of $250, but when you load your card with $50 or more in-store you’ll receive a 10% discount (ie. a $50 top-up only costs you $45). Note: this discount is not available when topping up online. 

  

CAN I USE MY CARD AT EVERY LOCATION THAT SERVES MERLO?

The Friend of Merlo program is valid only at Merlo owned cafes and Torrefaziones (excluding licensed locations in domestic and international airports). If your local cafe serves Merlo, you can always ask if they have a loyalty card that you can collect stamps on to earn free coffee there.

 

MY DETAILS HAVE CHANGED. HOW DO I UPDATE THEM?

We don’t want you to miss out on a thing, so make sure you keep your details up to date on your Friend of Merlo card. If you need to change your details, please contact our friendly Customer Service team. 

 

I HAVE LOST MY CARD. HOW DO I GET A REPLACEMENT?

We’re so sorry to hear you’ve lost your card! If you’ve registered your card with your details, please contact us to get a new one, or visit your nearest Merlo owned store to pick up a new one.

 

HOW DO I ACCESS MY DIGITAL FRIEND OF MERLO CARD?

Good choice on the digital Friend of Merlo card! Who needs more plastic in their wallet anyway?

To access your Digital Friend of Merlo card, simply download our App from either the Apple Store or Google Play Store

Once you have downloaded the app, login using your Friend of Merlo details and your Digital Friend of Merlo Card will appear on the front screen.