FAQ's FOR BEAN DRIVE ORGANISATIONS

It's great you have decided to join us on a Merlo Bean Drive!

No doubt questions will arise along the way, which is why we've compiled the most common frequently asked questions below.
You can add as many staff as you need to help run your events. There are two permission levels available:

Staff – this will allow the staff member to view organisation details, create events and view existing events

Admin – this will allow the staff member to view organisation details, create events, view existing events, view the staff member list, and add other staff members.
As soon as your organisation is set up in our Bean Drive Portal, you can get started and create your first event!

Your Bean Drive Account Manager will review your event details, discuss dates and event duration as needed, and help you make your fundraising event as successful as possible.
Yes! We will provide you with access to a library of tools to help with your promotion. This includes examples of text to put into your emails and social media posts, images for your newsletters and even social tiles for posting.

If you have not yet received the link to the Asset Library, please contact your Bean Drive Account Manager.
We have 4 coffee products available to purchase as part of our Bean Drive fundraiser. Customers can purchase one, or a combination of these products, there is no limit.

The Bean Drive products as as follows:
  • 1kg Espresso Blend coffee beans
  • 1kg Forza Blend coffee beans
  • 60 pack of Forza Capsules
  • 60 pack of Organico Capsules.

  • Note: coffee beans can be provided as whole beans or ground to the customer's preference.
    Bean Drive delivery process is as follows:

    Event Set-Up in Bean Drive Portal - During the setup process in the Bean Drive Portal, you will be asked to nominate the pickup location(s) where your community members would like the coffee orders to be delivered for the nominated pickup person to collect. This could be a classroom, school office, or organisation's reception, etc.

    Collation of Bean Drive Orders - Once your Bean Drive begins, you will be able to see how your Bean Drive is progressing in the Bean Drive Portal. This includes number of orders, how you are tracking against your fundraising goal, etc.

    Coordination of Delivery - After the Bean Drive is complete, we will work with you to determine the best time for delivery. Every order will come in a carry bag, with a clear label that details the name of the recipient (pickup name) and their nominated pickup location at your organisation.

    Dispatch of Bean Drive Coffee - Typically, the dispatch of orders will occur within 3 business days from the completion of the Bean Drive. Our team will ensure that the orders are carefully packaged and sent out for delivery.

    Delivery of Orders – The Bean Drive Coffee orders will be delivered to the organisation’s nominated delivery address in Bean Drive Portal. It is important to ensure that someone is available to receive the delivery, and distribute the orders to the respective recipients, so our Bean Drive Account Manager will discuss with you a suitable delivery window.

    Please Note: Delivery timelines may vary depending on the location and other factors. Our team will strive to ensure timely delivery and will communicate any changes or updates throughout the process to ensure a smooth Bean Drive experience for you and your organisation.
    You can run a Bean Drive as often as you like!
    There isn’t a minimum number of orders required, however there is a minimum fundraising goal of $500. This equates to 50 x 1kg coffee orders or 50 x Capsule packs.

    It is important to note, that many customers will purchase more than one item, for example they may order 3 x 1kg bags of coffee beans plus 2 x Capsule packs. That order would contribute $50 to your fundraising pot.
    The fundraising profits will be sent to your nominated bank account within 30 days from delivery of the Bean Drive products to your organisation.
    You can reset your password from the Bean Drive Portal login page by clicking Reset password link. This will email you instructions on how to set a new password. Also, your Bean Drive organisation’s staff with admin permission can also trigger a reset password for you.
    If you did not receive this email, please simply use the password reset function.
    If you need help, you can email the Bean Drive team or call between 7am-5pm AEST Mon-Fri on 1800 637 567.